For starters...

Microsoft has a new advert, it features a succession of harried call centre staff and other corporate peons apologising to various people - "I'm sorry, it's not on the system" and "You have to call this other number." Then it ends with the voice over:

What can people do with the right software?
For starters - keep the customer happy

Quite funny really. Surveys put the Windows market share at between 86% and 97% of users, so if the current state of business software is crap, who's to blame for that?